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Unable to upgrade to pro

Posted: Fri Jan 04, 2019 12:35 am
by dkou
Anyone else having an issue upgrading to pro?

I'm getting: " Error, please try again..." after the paypal screen has processed.
I've tried different browsers, different payment sizes etc.
If I try immediately again on any browser it says " Finalizing purchase, please wait..." and it hangs there.

Kind Regards,
Matt

Re: Unable to upgrade to pro

Posted: Sat Jan 05, 2019 7:31 am
by Zae
I'm having the same issue, i get the error posted above or when I try again it seems to hang, saying "Finalizing purchase, please wait".

Re: Unable to upgrade to pro

Posted: Sat Jan 05, 2019 11:24 pm
by Zae
Looks like the issue has been sorted! Good stuff.

Re: Unable to upgrade to pro

Posted: Wed Mar 18, 2020 9:40 am
by Gramnir
Im having the same problem now...

Re: Unable to upgrade to pro

Posted: Sat Apr 11, 2020 9:12 pm
by Spamorks310
Yup.. same issue here...tried to pay for 6 months...took the payment and then stuck on screen saying processing... waited quite a few minutes was still stuck on the screen. Logged out and signed in.. still saying upgrade to pro... try to do that and says ...cannot process due to duplicate payment. So pay for pro... and do not get pro??

Re: Unable to upgrade to pro

Posted: Thu Apr 23, 2020 11:53 am
by mesut
I made the payment via IOS app and still not upgraded to pro

I checked with the bank about the payment and they also confirmed it

Re: Unable to upgrade to pro

Posted: Sat Apr 25, 2020 3:02 pm
by Muralla
Same problem here, also via Apple store

Re: Unable to upgrade to pro

Posted: Sat May 02, 2020 8:58 am
by ATTILAschwanz
Yesterday I payed for Pro, but I don’t still use Pro Version. WHY!??

Re: Unable to upgrade to pro

Posted: Sun Jun 07, 2020 12:13 pm
by Logos
Same issue. Even posted an email about it.
My bank confirms the payment as well.

Re: Unable to upgrade to pro

Posted: Sat Dec 05, 2020 3:23 pm
by Zhval
Same thing. Apple Store payment.
And i don't see any reaction here since last year. Is this getting fixed at all??

Re: Unable to upgrade to pro

Posted: Fri Jan 15, 2021 4:42 pm
by Willi
I have the Same Problem

Re: Unable to upgrade to pro

Posted: Tue Jan 26, 2021 3:29 am
by whyamiinjersey
Same problem, has anyone gotten an answer?

Re: Unable to upgrade to pro

Posted: Sat Jan 30, 2021 5:01 am
by whyamiinjersey
Seriously, has anyone had this issue resolved. I have paid for Pro twice. Still can not save my things. Is there someone to contact? Anyone have any advise?

Re: Unable to upgrade to pro

Posted: Sat Jan 30, 2021 8:43 pm
by Lorenzo
Please if you are having this issue, use the contact page, so it can be promptly solved.

Re: Unable to upgrade to pro

Posted: Fri May 28, 2021 10:01 pm
by asari
Lorenzo I have used the contact page a month ago and still have got no answer.