Unable to upgrade to pro

Write here if you have you found a bug or you just want to share and idea to make this game better.
User avatar
dkou
Posts: 2
Joined: Fri Jan 04, 2019 12:31 am

Unable to upgrade to pro

Postby dkou » Fri Jan 04, 2019 12:35 am

Anyone else having an issue upgrading to pro?

I'm getting: " Error, please try again..." after the paypal screen has processed.
I've tried different browsers, different payment sizes etc.
If I try immediately again on any browser it says " Finalizing purchase, please wait..." and it hangs there.

Kind Regards,
Matt
User avatar
Zae
Posts: 2
Joined: Sat Jan 05, 2019 7:30 am

Re: Unable to upgrade to pro

Postby Zae » Sat Jan 05, 2019 7:31 am

I'm having the same issue, i get the error posted above or when I try again it seems to hang, saying "Finalizing purchase, please wait".
User avatar
Zae
Posts: 2
Joined: Sat Jan 05, 2019 7:30 am

Re: Unable to upgrade to pro

Postby Zae » Sat Jan 05, 2019 11:24 pm

Looks like the issue has been sorted! Good stuff.
User avatar
Gramnir
Posts: 1
Joined: Wed Mar 18, 2020 9:40 am

Re: Unable to upgrade to pro

Postby Gramnir » Wed Mar 18, 2020 9:40 am

Im having the same problem now...
User avatar
Spamorks310
Posts: 1
Joined: Sat Apr 11, 2020 9:10 pm

Re: Unable to upgrade to pro

Postby Spamorks310 » Sat Apr 11, 2020 9:12 pm

Yup.. same issue here...tried to pay for 6 months...took the payment and then stuck on screen saying processing... waited quite a few minutes was still stuck on the screen. Logged out and signed in.. still saying upgrade to pro... try to do that and says ...cannot process due to duplicate payment. So pay for pro... and do not get pro??
User avatar
mesut
Posts: 1
Joined: Thu Apr 23, 2020 11:51 am

Re: Unable to upgrade to pro

Postby mesut » Thu Apr 23, 2020 11:53 am

I made the payment via IOS app and still not upgraded to pro

I checked with the bank about the payment and they also confirmed it
User avatar
Muralla
Posts: 1
Joined: Sat Apr 25, 2020 3:01 pm

Re: Unable to upgrade to pro

Postby Muralla » Sat Apr 25, 2020 3:02 pm

Same problem here, also via Apple store
User avatar
ATTILAschwanz
Posts: 1
Joined: Sat May 02, 2020 8:54 am

Re: Unable to upgrade to pro

Postby ATTILAschwanz » Sat May 02, 2020 8:58 am

Yesterday I payed for Pro, but I don’t still use Pro Version. WHY!??
User avatar
Logos
Posts: 1
Joined: Sun Jun 07, 2020 12:12 pm

Re: Unable to upgrade to pro

Postby Logos » Sun Jun 07, 2020 12:13 pm

Same issue. Even posted an email about it.
My bank confirms the payment as well.
User avatar
Zhval
Posts: 1
Joined: Sat Dec 05, 2020 3:22 pm

Re: Unable to upgrade to pro

Postby Zhval » Sat Dec 05, 2020 3:23 pm

Same thing. Apple Store payment.
And i don't see any reaction here since last year. Is this getting fixed at all??
User avatar
Willi
Posts: 1
Joined: Fri Jan 15, 2021 4:42 pm

Re: Unable to upgrade to pro

Postby Willi » Fri Jan 15, 2021 4:42 pm

I have the Same Problem
User avatar
whyamiinjersey
Posts: 2
Joined: Sun May 13, 2018 10:06 pm

Re: Unable to upgrade to pro

Postby whyamiinjersey » Tue Jan 26, 2021 3:29 am

Same problem, has anyone gotten an answer?
User avatar
whyamiinjersey
Posts: 2
Joined: Sun May 13, 2018 10:06 pm

Re: Unable to upgrade to pro

Postby whyamiinjersey » Sat Jan 30, 2021 5:01 am

Seriously, has anyone had this issue resolved. I have paid for Pro twice. Still can not save my things. Is there someone to contact? Anyone have any advise?
User avatar
Lorenzo
Site Admin
Posts: 190
Joined: Thu Sep 01, 2016 5:37 am
Contact:

Re: Unable to upgrade to pro

Postby Lorenzo » Sat Jan 30, 2021 8:43 pm

Please if you are having this issue, use the contact page, so it can be promptly solved.
User avatar
asari
Posts: 3
Joined: Sat Jul 13, 2019 6:06 pm

Re: Unable to upgrade to pro

Postby asari » Fri May 28, 2021 10:01 pm

Lorenzo I have used the contact page a month ago and still have got no answer.

Return to “Bugs/Feedback”

Who is online

Users browsing this forum: No registered users and 2 guests